Terms & Conditions of ''Link Computers & Networking'' Services

1. Subscriber has to provide necessary documents and information to establish subscriber's identification, legal status and business capacity. Link shall have the right to examine the same.

2. Link shall have the right to temporarily disconnect, suspend or terminate the services for giving any false information by the subscriber in any document or otherwise including on the subscription form. If there is any change in the information given earlier, subscriber shall notify Link of such change, failure of which shall entitle Link to suspend or terminate the services at its sole discretion.

3. Both parties undertake that any information received by one party marked as confidential shall be kept as confidential by the other party. Such information can only be revealed if it is found that it was already in the public domain or it was already available to the receiving party without violating this agreement or it is required by law. The information may be used solely to improve customer experience through ways of offering Link products and services.

4. Link has the exclusive right and jurisdiction of the title and ownership of the connection and equipment provided by Link.

5. Link shall provide the services to the subscriber within agreed timeline. However, in case of any delayed support Link will notify the subscriber as soon as it is reasonably practicable.

6. Link shall not be liable for disruption or discontinuation of its services due to any disturbance, congestion, cable cut or severance in other network(s) or reasons beyond its control.

7. Link may temporarily suspend the services in whole or in parts for repair, maintenance, upgrading or circumstances beyond Link's control; however, Link will notify the subscriber as soon as it is reasonably practicable.

8. Subscriber shall solely be responsible for his/her own and his/her subscriber's illegal data or voice transfer or traffic or bulk e-mail (spamming) or any other illegal operation. The sending of bulk e-mail (spamming) is strictly forbidden and the subscriber's account will be immediately terminated. Subscriber shall indemnify Link if it suffers any losses, damages or has to pay any penalty due to any unlawful usages of the subscriber.

9. Subscriber shall install proper electric connection, power, grounding, UPS, stabilizer etc. in his/her premises and in his/her own accord. Subscriber shall not relocate or move any equipment installed by Link without the permission to Link.

10. Link shall not install any product/services, without authentic document from the signatory of this document and authorized representative of Link, and also the clearance from revenue assurance department of the Link.

11. Without customers written request/consent for any upgrade/downgrade the bandwidth or any other changes will be not executed. For decreasing/ increasing bandwidth, temporary/permanently disconnection needed one month's prior written notice.

12. The subscriber shall file it's complain about the services of Link to subscriber Help Desk.

13. Responsibilities of Link are explicitly stated in this agreement as above and Link takes no other responsibilities besides those set in this agreement.

14. Notwithstanding anything to the contrary contained herein, Link shall not be liable for any reason or any representation, implied warranty or condition or other term at law or under the terms of this agreement for any losses, whether for loss of profit, actual or consequential or otherwise and whether occasioned by the negligence of Link or its employees or agents or otherwise relating to the sale of the products and/or provision of services to the subscriber.

15. Link reserves the right to change the above terms & conditions without prior notice.

16. Link will not be held responsible if the usage of Link services are not complaint to BTRC (Bangladesh Telecommunication Regulatory Commission).

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